Refund Policy for RumanaIslam.com

Our goal is to provide you with bookkeeping and financial services that meet your needs and expectations. This Refund Policy outlines the conditions and process for requesting a refund.

1. Services Covered
Our refund policy applies to the following services:

1. Bookkeeping
2. Financial reporting
3. Tax preparation and filing

This policy does not apply to consulting sessions once they have been provided or to any services where work has already been completed as per the agreed scope.

2. Eligibility for Refunds
Refunds are considered in cases where:

1. Services provided do not meet the agreed-upon quality standards.
2. There is a failure to deliver services within the agreed timeframe (excluding delays caused by the client’s actions).
3. Cancellations occur before work has commenced.

3. Process for Requesting a Refund

To request a refund, please contact us at [email protected] with the following details:

1. Your full name and contact information
2. Description of the service provided
3. Reason for requesting a refund

Our team will review your request within 7 business days and inform you of the outcome.

4. Refund Timeline
Approved refunds will be processed within 14 business days. Refunds will be issued through the same payment method used during the original transaction.

5. Non-Refundable Circumstances
Refunds are not provided in cases where:

1. Services have already been completed as per the client’s instructions.
2. The client has changed their mind after service delivery.
3. There is a delay caused by the client’s lack of timely response or incomplete information.
   
   

6. Contact Us
If you have questions about this Refund Policy, please contact us [email protected]